Returns and Refunds

We decant after receiving the order. All items are guaranteed to be 100% authentic. All the items are stored in a dark, cool and dry place.

For Decants: All Sales are Final.  No returns and no refunds offered. If you are trying a perfume for the first time, we would recommend trying a smaller decant 2ml/3ml/4ml and see if you like the perfume.

For Damaged Package:

• For any package which are damaged during the delivery, please contact us at returns@richandluxe.com within 21 days of purchase date. Please provide with pictures of damaged package and items along with any other details. No returns accepted after 21 days of purchase date.
• We will ask you to return the damaged items. Once we receive the product, we will inspect the product to ensure the claim. We reserve the rights to accept or decline the returns. 

For Full Bottles:

• Returns for full bottles are accepted within 21 days of purchase date.
• Only bottles in their original and sealed condition will be considered for returns. Buyer will be responsible for to and from shipping cost in case of returns.
• Before returning, please send us a message at returns@richandluxe.com providing reason for return.
• Once we receive the product, we will inspect the product to ensure that its is in original condition. We reserve the rights to accept or decline the returns. 

For Beauty Products:

• Returns for beauty products are accepted within 21 days of purchase date.
• Only packages/products in their original and sealed condition will be considered for returns. Buyer will be responsible for to and from shipping cost in case of returns.
• Before returning, please send us a message at returns@richandluxe.com providing reason for return.
• Once we receive the product, we will inspect the product to ensure that its is in original condition. We reserve the rights to accept or decline the returns. 

Please note:  You will notice some air space left at the top of the bottles which is important for pressurization in atomizers. Air space does not imply that you are receiving lesser amount of perfume.   

To ensure that you get the right amount purchased for the decant, we use accurate measuring devices.